Certified Guest Service Professional
HOS-4040
This course provides and overview of the lodging industry, followed by an in-depth look at common line-level positions within hotels. Core topics will focus on positions in the rooms and food and beverage divisions of a lodging operation, including front desk, reservations, housekeeping, bell services, restaurant service, banquet setup, and property management systems utilized in most major hotel operations. Guest service professionalism and career exploration are additional components of this program. Upon completion, students will have the knowledge base to sit for the Certified Guest Service Professional certification from the American Hotel and Lodging Educational Institute.
